GENERAL FAQ

What is Adopt Oasis?

Adopt Oasis is a place to buy and sell original and fandom characters, line arts and bases for creating characters as well as accessories such as clothing, weapons or anything else you can add-on your existing characters.

How can I create a member account?

To join Adopt Oasis as a member you will need to get an invitation through other existing buyers, sellers or request an invitation directly from Adopt Oasis in our Join page.

Does it cost to create a member account?

Creating a member account and using the site is completely free.

Who can participate in Adopt Oasis giveaways and events?

Only members (both buyers and sellers) of Adopt Oasis can participate in giveaways and events.

What can I do with my prizes from Adopt Oasis giveaways and events?

You may only use them for personal use. You may gift your characters that you won to other people if you no longer want it. Selling characters and using prizes for any kind of income is prohibited.

How can I delete my account?

Accounts can not be deleted manually. Accounts can not be deleted if you have sold any product through your account or else the buyer would lose access to the files. If you haven’t sold anything through your account you may request account deletion by submiting a ticket.

Is it safe to buy and sell on Adopt Oasis?

To improve safety of buying and selling on Adopt Oasis we are currently keeping it a closed marketplace, meaning that buyers and sellers can only join by getting invitations from other already verified buyers and sellers or by requesting an invitation directly from Adopt Oasis. All forms and registrations are protected from bot activity. No payment details will be stored on our site. And in case that a seller is caught impersonating or selling products that do not belong to them please submit a ticket and we will try our best to resolve the situation. We are trying to keep the site as safe as we can from our side.

BUYER FAQ

What payment methods are available on Adopt Oasis?

Payments are accepted through Paypal.

Where can I download purchased products?

You will find downloads by howering over “My Account” tab at the top of the page or going directly to “My Account” page and clicking the “Downloads” tab.

Can I get a refund on a product I bought?

All sales are final and no refunds will be issued. In case of fraud, please submit a ticket and we will try our best to resolve the situation.

How can I open a ZIP file?

This guide should help with opening a ZIP file: https://www.wikihow.com/Unzip-a-File

SELLER FAQ

What are the limits / guidelines for uploading products?

  • Everything must be sold “as is”. Offering edits or extra content after the purchase (or for extra price) are not allowed.
  • Currently you can only sell for a set price or for free
  • Each character / accessorie should be uploaded as a separate product. We currently don’t support selling multiple characters / accessories in one product submission.
  • Characters created on line arts / bases must have a credit to the line art / base creator
  • Characters that are being resold must have a credit to original creator
  • NSFW, gore or any other sensitive content must be censured
  • File resolution limit: 5000×5000 px
  • Max. 5 gallery pictures.
  • Files accepted: jpeg, jpg, png, gif, psd, zip
  • DOWNLOADS: Please be sure to attach all pictures and files to downloads. Gallery pictures are only for preview.

Ignoring these guidelines may result in product removal without any notice.

How to set up characters / accessories for sale?

  • Add a product name and description (example: original creator credit, file sizes, guidelines for using your product etc.)
  • Mark “Downloadable” to enable file uploading.
  • IMPORTANT: In the INVENTORY tab mark “Manage stock?” and set the Stock Qty to “1”.

How to set up line arts / bases for sale?

  • Add a product name and description (example: original creator credit, file sizes, guidelines for using your product etc.)
  • Mark “Downloadable” to enable file uploading.
  • IMPORTANT: In the INVENTORY tab leave “Manage stock?” unmarked unless you want to sell a specific amount of line arts / bases.

How can I offer free products?

When adding a free product just type “0” into the “Regular price ($)” slot.

How can I offer "Name Your Price" products?

“Name Your Price” is currently unavailable but will be added in the future!

How can I offer "Offer to adopt" products?

“Offer to adopt” is currently unavailable but will be added in the future!

What's the difference between "Name your price" and "Offer to adopt"?

Name your price (also known as pay what you want (PWYW)) : Buyer can purchase the product for any price.

Offer to adopt: Buyer offers a price and seller needs to approve it before the buyer can purchase it.

How can I set up an auction?

Auctions are currently unavailable but will be added in the future!

When will I get paid for the products that I sold?

Payments are issued within 1-2 working days. We’re currently working on an automatic payment system for immediate payouts.

What fees does Adopt Oasis charge from each sale?

Adopt Oasis keeps 2% from each sale and there is a double PayPal transaction fee (one when Adopt Oasis receives payment from a customer and second is when the payment is sent to the seller). We will be working on reducing these transaction fees in the future.

What if I can't find a category to submit to?

If you can’t find a category to submit to, please submit your product to “Uncategorized” (can be found at the bottom of all categories) and we will find or create a place for it.

Can I delete a product?

Products can not be deleted manually. Products can not be deleted if you have already sold atleast one copy of it as the buyer would lose their access to download their purchases. If you haven’t sold the product and want it to be deleted please submit a ticket. Please note that you won’t be able to recover deleted products and all the files attached to it.

If you can’t find an answer to your question, please submit a ticket and we will get back to you as soon as possible.